PRIVACY POLICY

Effective Date: 11 March 2026

HappyLoons (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of our customers when you visit our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Name
Phone number
Email address
Delivery address
Payment information (processed securely through third-party payment providers)

We only collect information necessary to provide our services and complete your orders.

2. How We Use Your Information

Your personal information is used for:

Processing and fulfilling orders
Arranging balloon delivery or decoration services
Communicating with you regarding your order
Sending confirmations or updates

We do not sell or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We take reasonable measures to keep your personal data safe. Access to your information is restricted to authorized personnel involved in fulfilling your orders.

4. Third-Party Services

We may use trusted third-party services to help run our business, including:

Payment gateways (e.g., online banking, e-wallets)
Analytics or website tools (e.g., Google Analytics)

These services may collect limited data as required for their services. We ensure these services comply with privacy standards.

5. Your Rights

You have the right to:

Request access to your personal data
Request corrections to your personal data
Request deletion of your personal data

To exercise your rights, contact us via WhatsApp or email.

6. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

WhatsApp / Phone: 6017-218 8257
Email: happyloons2u@gmail.com
Website: www.happyloons.my